Submitted the day the procedure is completed
Complete on the first pass — attachments, narratives and supporting documentation included — rather than batched to the end of the week, when the complicated claims are the ones that get left.
Dental revenue cycle management
Practices running structured RCM hold clean claim rates of 95% or better against an industry average near 85%. Synktask submits clean the day of service, appeals denials instead of filing them, and keeps AR under 30 days.
95%+
Clean claim rate with structured RCM, vs ~85% average
98%+
Healthy net collection rate
<3%
Share of AR that should sit past 90 days
60–90 days
Typical time to measurable improvement
01 · The problem
Billing is what the front desk does when the phones stop.
And the phones do not stop. So the work is deferred by one day, permanently, and the oldest claims are always the ones deferred again.
A healthy practice collects 98% or more of what it is contractually owed. Below 95%, revenue is being left behind in unresolved patient balances, unchallenged underpayments and denials that were filed rather than appealed. Industry estimates put the exposure from weak revenue cycle management at 10 to 20% of practice revenue — a margin-sized number for work that was already delivered.
The mechanism is time, not competence. Fewer than 1% of denied claims are appealed, while 69% of contested claims eventually get paid. Practices are not losing these arguments with insurers; they are not having them. Meanwhile balances age, and past 90 days only 15 to 25 cents on the dollar comes back.
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A
Claims go out incomplete
Roughly 30% of dental claims are initially rejected for missing information — an attachment, a narrative, a perio chart, a date of prior placement. Each one is weeks of delay on money already earned.
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B
Timely filing closes the door for good
Some plans set timely filing as short as 90 days. Past the deadline the right to appeal is gone permanently and the balance becomes a write-off regardless of how valid the claim was.
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C
Underpayments look like closed claims
A payment that arrives reads as settled. Unless someone reconciles the EOB against the contracted fee schedule, a carrier paying below contract keeps doing it on every claim, indefinitely.
02 · What Synktask does
The revenue cycle as a standing operation.
Not a task that survives on leftover time. Claims out clean on the day of service, every denial worked, the aging report treated as a queue — and billed per practice, so the difficult claims are worth as much of our attention as the easy ones.
Denials appealed, not filed
Every denial gets a written appeal and is tracked to resolution, with claims approaching a timely filing deadline escalated first — those are the only ones that expire.
AR worked oldest-first, every week
The aging report is a work queue, not a monthly reading. We hold AR under 30 days and keep the 90-day bucket where the benchmark says it belongs, under 3%.
Payments reconciled to your fee schedule
Every EOB checked against contracted rates, so underpayments get caught and re-billed instead of quietly becoming the new normal on every future claim.
Patient balances worked before they age
Statements and follow-up handled on a schedule rather than when someone feels able to make the call, while the balance is still recent enough for the patient to recognise it.
Clean upstream, not just downstream
When verification runs with billing, the benefits confirmed before the visit are the same record the claim is built from — which is where first-pass acceptance actually comes from.
A percentage-of-collections vendor earns most on the claims that were always going to pay, and least on the aged, contested, appealable ones. Billing per practice removes that incentive entirely: our fee does not move, so the ugly end of your AR gets worked like everything else.
03 · How it runs
We take the backlog with us.
Most practices arrive with an aging report they have been avoiding. That is the starting point, not a disqualifier.
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01
24h
Access, fee schedules and AR review
We read your current aging, collection rate and denial reasons before touching anything, so there is a baseline to measure against.
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02
Every business day
Daily submission and posting
Claims out on the day of service, payments posted, rejections resolved same-day rather than waiting for the weekly batch.
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03
Weekly
Backlog worked by expiry risk
The existing AR is attacked in the order that protects the most money — timely filing deadlines first, then oldest recoverable.
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04
Monthly
Reporting you can act on
Collection rate, AR by bucket, denial reasons by carrier and what changed since last month.
04 · Common questions
What practices ask before they start.
Do you charge a percentage of collections?
No. We bill per practice. A percentage model pays a vendor most for the claims that would have paid anyway, which is exactly why aged and contested AR tends to sit untouched under one.
Will you take on our existing backlog?
Yes, and it is usually the first thing we work. We prioritise by timely filing risk, because those claims stop being recoverable on a fixed date regardless of merit.
How long until we see the numbers move?
Structured RCM typically shows measurable improvement within 60 to 90 days, first through faster submission and fewer rejections, then through the aging buckets as the backlog clears.
Do we lose visibility into our own billing?
The opposite. Everything happens in your practice management software, and monthly reporting covers collection rate, AR by bucket and denial reasons by carrier — usually more visibility than practices had in-house.
What happens to our biller?
Most practices keep them and stop burning them out. We absorb the submission-and-appeals volume; your person keeps the patient-facing financial conversations, which is the part that needs someone in the building.
Do we need to change software?
No. We work inside what you already run. There is nothing to install, nothing to migrate and no parallel system to reconcile.
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Collect what you already earned.
Thirty minutes on your collection rate, AR buckets and denial reasons. Scoped plan, a price, and live in 24 hours.
Other services
Sources for the figures on this page
- Pearly — Practice benchmarking for accounts receivable
- Sunknowledge — How billing companies improve first-pass acceptance
- InsideDesk — Reducing AR90+
- Verimedix — Dental accounts receivable: reducing AR aging