Confirmed by a person, ahead of the day
We call and confirm far enough out that a cancellation is still a slot you can sell, and we reschedule on the spot instead of handing your desk a callback to make later.
Outbound scheduling, confirmations and recall
A reminder tells you a chair is about to be empty. It does not fill it. Synktask makes the calls that confirm the day, backfill the openings and bring lapsed patients back onto the schedule.
15–20%
Average dental no-show rate
25%
Of patients lost to attrition each year
35–40%
Of dormant patients book when actually called
80–90%
Recall rate when the next visit is booked before leaving
01 · The problem
Outbound is the only task with no patient standing in front of it.
Which is exactly why it is the first thing cut, every day, in every practice — and why the schedule quietly develops holes nobody is assigned to close.
Automated reminders are worth running: they cut no-shows by roughly 23%, and about 80% of patients prefer them. But they are a notification, not a conversation. When a patient cancels on Tuesday for Thursday, filling that slot takes a person working a prioritised list — and because only about half of calls to mobiles are answered, it takes several attempts, not one.
The larger number is attrition. Across thousands of practices the average is close to 25% of patients lost each year, and reactivation decays fast: 25–35% of patients dormant 6–12 months will rebook, falling to 15–25% at 12–18 months and under 8% past two years. Making 4–5 contact attempts across multiple channels raises reactivation by 81%. The window is real, and it closes while the list sits in a report.
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A
Reminders notify; they do not fill
Confirmation without an answer coming back means you learn about the cancellation when the chair is already empty and there is no time left to sell the slot.
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B
There is no live list to fill from
Backfilling needs a prioritised list of patients who want to come sooner. In most practices that lives across the schedule, the recall report and someone's memory — which means it does not exist at 8:40 on a Tuesday.
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C
Recall decays quietly and permanently
Patients who leave without the next visit booked have a recall rate of 35–45%, against 80–90% for those who leave with a date. Nobody cancels; they just stop appearing.
02 · What Synktask does
Somebody works the schedule every day, in both directions.
We run the calling your team never gets to: confirming ahead of the day, filling what opens, and working recall and reactivation as a standing queue rather than a quarterly push.
Short-notice slots worked, not blasted
When an opening appears we work an active list of patients who asked to come sooner, with the persistence a single call cannot deliver — and book them straight into your schedule.
Recall as a standing queue
Overdue hygiene is called continuously rather than in campaigns, so the gap between recommended and actual recall stops widening month over month.
Reactivation while the window is open
Lapsed patients are worked oldest-opportunity-first with multiple touches, because a patient dormant eight months rebooks at three to four times the rate of one dormant two years.
Unscheduled treatment followed up
Diagnosed and accepted treatment that never got a date is the warmest list in the practice. It gets called instead of ageing in a report nobody opens.
Everything lands in your schedule
Booked directly, at the right appointment type and length, under your block scheduling rules. Your team sees a fuller day, not a list of things to action.
This does not replace your text reminders — keep them, they work. It adds the half that automation cannot do: the conversation that fills the hole the reminder just revealed, and the persistence that turns a lapsed chart back into a booked appointment.
03 · How it runs
Your schedule, worked daily.
Priorities set with you, then run without needing to be chased.
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01
24h
Schedule access and rules
Appointment types, provider preferences, how far ahead to confirm and what counts as a fillable gap.
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02
Every business day
Confirmation and fill run
The coming days are confirmed, cancellations are rescheduled live and openings are worked from the active list.
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03
Ongoing
Recall and reactivation queue
Overdue hygiene, lapsed patients and unscheduled treatment worked continuously, newest opportunities first.
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04
Monthly
Reporting on utilization
Confirmations made, slots filled, patients reactivated and the movement in your no-show rate.
04 · Common questions
What practices ask before they start.
Do I have to drop my text reminders?
No, and you should not. Reminders cut no-shows by around 23% on their own. This is the layer that acts on what the reminder surfaces — the reschedule, the backfill and the follow-up.
How far back do you go on reactivation?
We prioritise by recency because the odds are strongly time-dependent: 25–35% of patients dormant 6–12 months rebook, against under 8% past two years. Older lists still get worked, just after the winnable ones.
Are these robocalls?
No. Trained reps making real calls, able to answer a question and book on the spot. An automated call cannot reschedule a hesitant patient; that is the entire job.
How do you avoid double-booking my schedule?
We book inside your practice management software under your block scheduling rules and appointment lengths, so availability is real rather than assumed from an exported copy.
How quickly do results show?
Confirmation effects appear within the first weeks because they act on next week's schedule. Reactivation compounds more slowly, since it depends on working through a list that took years to build.
How is it priced?
Per practice, not per call or per booking. We are not paid more for chasing the easy patients, which is what keeps the difficult end of the list worth working.
Get started
Fill the chairs you already have.
Thirty minutes on your no-show rate, recall gap and reactivation list. Scoped plan, a price, and live in 24 hours.
Other services
Sources for the figures on this page
- Clerri — Dental patient reactivation statistics
- Dialog Health — Patient reactivation statistics
- Ainora — Dental recall and reactivation benchmarks
- Dental Tribune — Study: automated reminders and no-show rates